Privacy Policy

Last Updated: January 19, 2025

This Privacy Policy describes how R STERLING ENTERPRISES LLC ("we," "us," "our") collects, uses, and protects your personal information when you purchase or use our courses.

1. Information We Collect

Information You Provide:

• Name and email address (for course access and communication)
• Payment information (processed securely by Stripe)
• Any information you provide in course communications or support requests
• Optional profile information if you create an account

Information Collected Automatically:

• Browser type and version
• Device information (computer, phone, tablet)
• IP address
• Pages visited and time spent on our website
• Referral source (how you found us)
• Course access and engagement data

Cookies and Tracking:

We use cookies and similar technologies to:

• Remember your preferences
• Analyze website traffic and behavior
• Improve user experience
• Track marketing effectiveness
• Maintain login sessions

You can disable cookies in your browser settings, but this may limit website functionality.

2. How We Use Your Information

We use your information to:

• Deliver course access and materials
• Process payments securely
• Send course updates and important information
• Provide customer support
• Improve our courses and website
• Send marketing communications (you can opt out)
• Comply with legal obligations
• Prevent fraud and abuse
• Analyze user behavior to improve services

3. Information Sharing

We do not sell your personal information to third parties.

We share information only with:

Service Providers:

• Stripe (payment processing)
• ConvertKit (email delivery and marketing)
• HelloAudio (course delivery and private podcast hosting)
• Google Analytics (website analytics)
• Optibase (analytics and optimization)
• n8n (automation platform - data passes through for workflow automation)

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

Legal Requirements:

We may disclose information if required by:

• Law, regulation, or court order
• Legal process or government request
• Protection of our rights, property, or safety
• Prevention of fraud or illegal activity

Business Transfers:

If we sell, merge, or transfer our business, your information may be transferred to the new owner. You will be notified of any such change.

4. Data Retention

We retain your information for the following periods:

• Course Access Data: As long as you have access to purchased courses
• Payment Records: 7 years (for tax and legal compliance)
• Marketing Data: Until you unsubscribe or request deletion
• Website Analytics: Typically 26 months
• Support Communications: Up to 3 years

5. Your Rights

Depending on your location, you may have the right to:

• Access: Request a copy of your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your data (subject to legal obligations)
• Opt-Out: Unsubscribe from marketing emails
• Portability: Request your data in a portable format
• Object: Object to certain types of data processing
• Restrict: Request restriction of data processing

To Exercise Your Rights:
Email: maggie@maggiesterling.com
Subject: Privacy Rights Request

We will respond within 30 days.

6. Email Communications

Types of Emails We Send:

Transactional (Cannot opt out):

• Course access and login information
• Purchase confirmations and receipts
• Password resets
• Important course updates
• Account security notices

Educational (Can opt out):

• Course content updates
• Tips related to purchased courses
• Course-related announcements

Marketing (Can opt out):

• New course launches
• Promotions and special offers
• Newsletter content
• Company updates

How to Opt Out:

• Click "unsubscribe" at the bottom of any marketing email
• Email maggie@maggiesterling.com with subject "Unsubscribe"
• Update your email preferences in your account settings (if applicable)

Note: You cannot opt out of transactional emails related to courses you've purchased.

7. Data Security

We implement reasonable security measures to protect your information:

• SSL/TLS encryption for data transmission
• Secure payment processing through Stripe (PCI-DSS compliant)
• Regular security assessments and updates
• Limited employee access to personal data
• Secure data storage with access controls
• Regular backups of critical data

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

8. Third-Party Links

Our website and courses may contain links to third-party websites, resources, or services. We are not responsible for the privacy practices or content of these external sites.

Please review the privacy policies of any third-party sites you visit.

9. Children's Privacy

Our courses and services are not intended for anyone under 18 years of age.

We do not knowingly collect personal information from children under 18. If you believe we have collected information from a child under 18, please contact us immediately and we will delete it.

10. International Users

Our services are based in the United States. If you access our courses from outside the US, please be aware that:

• Your information will be transferred to and processed in the United States
• The US may have different privacy laws than your country
• By using our services, you consent to this transfer

11. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act:

Right to Know:

• What personal information we collect
• Sources of that information
• Purposes for collecting/sharing it
• Categories of third parties we share with

Right to Delete:

• Request deletion of your personal information
• Subject to certain exceptions (legal obligations, fraud prevention, etc.)

Right to Opt-Out:

• Opt out of sale of personal information
• Note: We do not sell personal information

Right to Non-Discrimination:

• We will not discriminate against you for exercising your rights

To Exercise California Rights:
Email: maggie@maggiesterling.com
Subject: California Privacy Rights Request

We will verify your identity and respond within 45 days.

12. European Privacy Rights (GDPR)

If you are in the European Union, European Economic Area, or United Kingdom, you have rights under the General Data Protection Regulation (GDPR):

Your Rights:

• Right to access and receive your personal data
• Right to rectify inaccurate data
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Right to withdraw consent
• Right to lodge a complaint with supervisory authority

Legal Basis for Processing:

We process your data based on:

• Contract performance (providing courses you purchased)
• Legitimate interests (improving services, marketing to existing customers)
• Consent (when required, such as for cookies)
• Legal obligations (tax records, fraud prevention)

Data Transfers:

Your data may be transferred to the United States. We ensure appropriate safeguards are in place for these transfers.

To Exercise GDPR Rights:
Email: maggie@maggiesterling.com
Subject: GDPR Rights Request

We will respond within 30 days.

13. Do Not Track Signals

Some browsers have "Do Not Track" features. Currently, we do not respond to Do Not Track signals, as there is no industry standard for how to respond to them.

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect:

• Changes in our practices
• Legal or regulatory requirements
• New features or services

Changes will be posted on this page with an updated "Last Updated" date at the top.

Material changes will be communicated via:

• Email to registered users
• Prominent notice on our website

Continued use of our services after changes constitutes acceptance of the updated Privacy Policy.

15. Contact Us

Questions about this Privacy Policy or our privacy practices?

Email: maggie@maggiesterling.com
Website: www.maggiesterling.com
Business Address: 136 N Desert Sage Dr. Saratoga Springs, UT 84045

For specific privacy-related requests (access, deletion, etc.), please include "Privacy Request" in your email subject line.

BY USING OUR SERVICES, YOU ACKNOWLEDGE THAT YOU HAVE READ AND UNDERSTOOD THIS PRIVACY POLICY.

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